Customer service can make or break the sale. So, it’s imperative that you create a customer service model that works and is utilized by your employees.
By providing your employees with the knowledge of how you would like them to interface with customers, you create a more effective team.
Get your team ready to win by focusing on these 3 winning customer service tips:
- Drive & Focus
- Great Communication
- Being One Step Ahead
Workers who are slow to react to a customer’s presence and or needs, gives customers the impression the employee is uninterested in the customer’s wants. Ask your employees to always be looking for things they can do to make the sale happen.
How can you help make a sale happen?
Employees should be knowledgeable about their products and either helping customers directly (finding a size or recommending a product or service) or indirectly (making sure samples are returned promptly to their place).
Emphasize to your employees that making the sale is not only about dollars spent, but also about the long-term value they create. Making eye contact and being friendly is just a start. Trying to anticipate your customers needs and next steps so that your customer walks away happy.
Systematize your business by creating a “How to guide” in the ultimate customer service. Creating a manual is a great first step in the process. Implementation is key. Train new employees and have team meetings to reinforce your mission of creating winning customer service.
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