Employee Performance Management Is Critical To The Success Of Your Business
How do you plan to track your employees performance against their responsibilities over the course of a year?
First, you’ve got to start with an annual plan and work with each employee to set specific goals, strategies and tactics to achieve your company’s objectives. Be as specific as you can. If they’re in a sales role, it’s simply not enough to write: “make more sales”.
Just how many more sales do you expect of them and over what period of time?
What activities do you expect them to undertake – networking, formal sales calls, upselling your top 10 clients, etc.?
Lastly, if you want to get results from your employees there are several key things you must do:
- Reward good work publicly. Single people out in staff meetings when they do a good job.
- Never criticize an employee in a public setting – and the greatest of all sins is to do so in front of a client. You not only demean the employee, you make yourself look bad and you weaken a customer’s trust in your business.
- Conduct a performance evaluation at least twice a year: Half way through and before year-end (and not before a major holiday…). Meet with each employee and give them constructive feedback on how they are performing. Talk straight. Avoid adjectives. It’s not enough to say, “Phil, you did a lousy job handling that account.” How does “Phil” fix “lousy”? Tell the person exactly what you think they did or did not do that affected the outcome.
- Put the appraisal in writing. In my management of over 130 employees in my career, I always let the employee do a self-assessment first (comparing their work against their job description and their annual goals) and then I would weigh in with my own comments after. It shows respect and leadership.
If your business is not running as it should, ask yourself if it is because of your employees or because of you?
If you have no employee performance management system in place, then you are the problem?
It’s lonely being a boss. It’s hard work starting and running a business. So why carry the whole load on your back when you hired people to spread that load?
Give your employees the right tools, reward them and consistently evaluate their performance and you will absolutely get the results that you want. I have developed a proven performance evaluation system that I guarantee will get you better results. If you are having “employee problems” contact a business coach at 203.210.7003.