Employee Performance Management Is Critical To The Success Of Your Business
Many business owners and managers express frustration over their employees. They are always chasing after them. Seemingly simple tasks don’t get done right. This forces the owner or manager to step into day-to-day activities to untangle a “mess” that an employee made. Being an owner or a manager is tough. You have to relinquish both authority and responsibility over aspects of YOUR BUSINESS to others — and that can be pretty scary.
Time and time again, when I hear about “employee problems” I ask business leaders two things:
- Do you have job descriptions for your employees?
- Do you have a defined performance evaluation system that you conduct at least twice a year?
Of all of the business leaders I speak with, virtually NONE answer yes to either question and I have yet to meet one who can answer yes to both. It is my personal belief that one of the reasons most businesses are underperforming is because there is too much “I” in the business and not enough “we”. You cannot run a business based on “we” unless you have an employee performance management system in place.
Think about it. Most employees WANT to do a good job. However, in the absence of clearly defined responsibilities and accountabilities, employees will take it upon themselves to determine what “doing a good job” means.
First, you must have written job descriptions for all employees. In a page, define the mission of the business and how each particular role contributes to that mission. You need to be crystal clear not only about what is expected of each employee but what the priorities of their job are.
Rank the top 5-7 activities you expect of each employee and put a percentage next to that activity which defines the amount of time and effort they need to put into that activity (the total cannot exceed 100% for all of the activities). There are also specific attributes that an employee MUST HAVE to do a job well: Depending on the position, good interpersonal skills, prior formal sales training, and specific technology experience are some examples. When you are done with the job description, give it to the employee and let them read it. You both may find your reactions very enlightening…
If your business is not running as it should, ask yourself if it is because of your employees or because of you?
If you have no employee performance management system in place, then you are the problem?
It’s lonely being a boss. It’s hard work starting and running a business. So why carry the whole load on your back when you hired people to spread that load?
Give your employees the right tools, reward them and consistently evaluate their performance and you will absolutely get the results that you want. I have developed a proven performance evaluation system that I guarantee will get you better results. If you are having “employee problems” contact a business coach at 203.210.7003.